Frequently Asked Questions
When scheduling a session with us, we recommend having the following in mind to help us best accommodate your needs:
- Type of Massage or Bodywork: The type of service you want can affect your session options, including duration and therapist availability. Here are some examples:
- Prenatal Massage: We typically recommend prenatal massages be limited to 60 minutes, though there are a few exceptions. Not all therapists are trained or comfortable performing prenatal massages, so please let us know if this is your preference.
- Three-Step Body Treatment: This treatment takes 90 minutes, and it’s not possible to shorten the session. However, you can add a 60-minute massage between the second and third steps, turning it into a luxurious 2.5-hour experience.
- Couple’s Massage: This service requires two therapists and a room with two tables. If you plan to bring a friend or loved one, please let us know upfront to ensure availability.
- Fascia Blasting: Typically a 90-minute session, Fascia Blasting can be shortened to 60 minutes depending on the number of target areas being treated. This service requires specialized tools and trained therapists, so we need to confirm both the tools and availability of a trained therapist.
- Session Duration: Our standard sessions are typically 60, 90, or 120 minutes, but the type of treatment you request may affect your duration options, as outlined above.
- Therapist Preference: If you prefer to have either a male or female therapist, please let us know when booking. We want to ensure that your preferences are respected from the start.
- Availability: Please provide a few different days and times that work best for you. While we will do our best to accommodate your preferences, having multiple options available helps us find the perfect time for your session.
Please review our list of Services as well as our Pricing before requesting a session. By considering these factors before contacting us, we can better assist you in finding a session that fits your needs. We look forward to providing you with a relaxing and personalized experience!
Your therapist will greet you at the front door of the clinic five minutes before your scheduled session, collect a brief health history, then discuss the goals of your massage session. The therapist will then guide you to a massage room -- a warm, quiet and peaceful place for you to relax and for your therapist to focus on your needs. Expect to smell relaxing fragrances such as lavender. Expect to hear soft music and other sounds designed to help you clear your mind. There will be a special therapy table that has been specially designed for your comfort.
The therapist will leave the room so that you can undress to your level of comfort relative to the type of massage requested. You will then cover yourself using the linens provided on the therapy table. The therapist will knock and ask for your confirmation that you are ready before re-entering. Then your massage begins.
Communication is key to a good massage. Your therapist will likely ask you if you would like more or less pressure during your massage. But please don't wait for your therapist to solicit your feedback. Feel free at any time to tell your therapist if you need more/less pressure, or more/less attention to a specific area.
When your massage session is over, the therapist will leave the room so that you can get dressed. Get up slowly to give yourself a chance to get oriented and avoid getting light-headed. The therapist will be waiting for you in the lobby to collect payment and offer to set another appointment if you desire. You should drink plenty of fluids after your massage.
Most people undress partially or fully for a professional massage session but it is not necessary to undress at all. There are a few massage techniques that can be performed while you are dressed although you should definitely wear soft, flexible, loose-fitting clothing. If you prefer not to undress, please mention this when you call to schedule your massage or when you are first greeted by our therapists and we will work with you to design a session that allows us to help you as much as possible while you are clothed.
We presently take all major credit cards (Visa, MasterCard, American Express, Discover), most debit cards (including those requiring a PIN), personal checks (local banks only, with current government-issued identification), and of course, cash. If you're interested in paying us using cryptocurrencies or via platforms such as Venmo, Zelle, or CashApp, please Contact Us for additional discussion.
We will not bill your insurance company for your session(s). We are not a medical clinic. Most insurance companies will not approve therapeutic massage unless 1) it is prescribed by and closely observed by a physician, a physical therapist, or an occupational therapist, and 2) it is directly related to a diagnosed, specific medical condition. If you need documentation such as a copy of a "paid invoice" to present to your insurance carrier for reimbursement purposes, we're happy to help. If you have a debit card or even personal checks associated with a Health Savings Account (HSA) or Flexible Spending Account (FSA), we will certainly process them.